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There are 16 customer service skills that every employee must master if they shown you before that great service beats fast service every single time. . is a key skill when providing the kind of service that people talk about.
Table of contents

Feedback: Giving the customer the opportunity to tell you what they think in many ways at different stages the transaction. Follow the Three Times Rule—if you hear something about your business three times, whether you like it or not, pay serious attention.

2. Professionalism

It is probably true. Take action. Kick the Cat: What employees do when they take their frustrations out on the customer. Find another way for employees to vent by encouraging easy feedback directly to management.

Mistake : The hardest thing for the company to admit. Once you admit it, the customer will be happier.

19 Great Customer Service Tips To Improve Your Customer Satisfaction

Overpromise: Making a commitment to a customer that the company is not economically able to keep. Lauren Simonds is the managing editor of Small Business Computing. Follow Lauren on Twitter. Due to an editing error, an earlier version of this story mentioned that there had been no jetliner crashes in the U.


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The sentence has been removed. Correction appended July 9, The secret to a loyal customer base is no secret at all: Great customer service will bring them back every time. A Quality Product or Service Do you want to buy or be served junk?

The 10 Keys of Excellent Customer Service

For a thriving business, more sales, and returns on your bottom line, follow the Ten Commandments of great customer service. Baker Communications offers leading edge Customer Service Training solutions that will help you address the goals and achieve the solutions addressed in this article.

For more information about how your organization can achieve immediate and lasting behavior change that will increase customer loyalty and boost customer retention, click here. Re-Print Permission This article may be reprinted in it's entirety if the following conditions are met:. The 10 Commandments of Customer Service. Home Articles. By James A.

Train and appreciate employees Train your employees adequately and treat them well. Customer-facing employees represent your business. Their knowledge, skills, and ability to communicate are critical to being effective at their jobs.

2. Professionalism

Overworked, unsupported, disgruntled employees will scuttle customer loyalty just as fast as ill-trained or incompetent ones. Well-trained employees who like their jobs are most likely to satisfy your customers. Be proactive Identify and anticipate customer needs. The better you know your customers, the better you become at anticipating their needs, so get feedback, ask questions, and communicate with customers so that you are aware of their problems and upcoming needs. Treat customers like people A customer is not an account number.